Care Navigator

Location:                                                                                   
St. Clare Commons
12469 Five Point Road
Perrysburg, OH 43551

Job Type: Full-Time

Description

St. Clare Commons has an exciting new opportunity for a Care Navigator.

We are seeking candidates who will promote the values of Compassion, Inclusion, Integrity, Excellence, and Collaboration in their interactions and the care they provide our residents.  If you wish to join a team where you will be valued and appreciated, St. Clare Commons is the place for you.

Essential Job Specific Duties/Responsibilities

  • Plans and executes the direct referral marketing and communications on and off campus.
  • Maintains a working knowledge of all marketing positions and serves as a backup when needed, including touring and inquiring selling in all areas of care.
  • Ensures responses to all inquiries are documented and responded to in a 30 minute time frame. Completes patient visits to existing hospitalized residents as well as new referrals
  • Assists with developing quarterly marketing/communications plan for the assigned facilities and provides a monthly status report to the Executive Director. 
  • Ensures completion and submission of monthly tracking report to the Executive Director.
  •  Facilitates and assures the delivery of discharge reports and communication.
  • Produces and delivers all discharge summary reports to primary care physicians.
  • Maintains accurate inquiry logs, tracking inquiries, and master contact list for all possible referral organizations.
  •  Attends all designed meetings, collaborates with leadership, and shares all insight gathered from community outreach.
  • Assists in coordinating all public relations functions.
  • Coordinates completion and participation in residents and family bi-annual satisfaction surveys.
  •  Interacts directly with residents’ families and community regarding the facility’s services.
  • Represents the facility at various community activities such as health symposiums, senior events, and speaking engagements. Distributes collateral material and promotional items.
  • Serves as a liaison between the facility and the community. Responds to requests for community events and organizations.
  • Develops ongoing positive media relations with the community papers, new reporters, and other media outlets.
  • Plans, coordinates, and implements a client/community interaction program that includes routine scheduled visits to physician offices and home- and community-based referral sources, both actual and potential.
  • Identifies needs of current and potential customers and referral sources, communicates services and programs, and provides educational opportunities.

Job Requirements

  • Bachelor’s Degree or equivalent experience in Marketing, Communications, Business Administration or related field.
  • Four years marketing experience, senior housing, or Health Care experience preferred.

Employee benefits